Custom Steel Monograms (“we”, “us”, or “our”) is committed to providing high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Eligibility:
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- Custom or personalized orders are not eligible for returns unless they arrive damaged or defective.
Return Process:
- To initiate a return, please contact us at [Your Email Address] within 30 days of receiving your item.
- Please include your order number and a brief description of the issue.
- We will provide you with instructions on how to return your item.
Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Inspection:
- Once we receive your returned item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you of the status of your refund after inspecting the item.
Approval:
- If your return is approved, we will initiate a refund to your original method of payment.
- The refund will be processed within [number] days.
Partial Refunds:
- Partial refunds may be granted in the following circumstances:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an item for the same item, please contact us at [Your Email Address] and provide your order number and details about the defect or damage.
Non-Returnable Items
- Custom or personalized orders
- Gift cards
- Items on sale or clearance